Test your internet connection by going to Settings > System settings > Network settings > Wired or Wireless > Test Xbox LIVE connection > Continue.
If the connection check is successful, restart the home network as described below.
Restart the home network
- Unplug your game console and all home network devices for 30 seconds before connecting each one individually.
- Turn off or unplug the game console.
- Disconnect the modem (and the WLAN router if it is a separate device) from the network for 30 seconds.
- Connect the modem and wait for the new indicator light to come on. If your router is disconnected from your modem, plug it in and wait for the new light to come on.
- Turn on your game console and try Netflix again.
Connect your game console directly to the modem
If your wireless router is connected to a modem and still can’t connect after restarting the network, try bypassing the router to find the cause of the problem by troubleshooting the router or problems with the wireless connection as a possible cause. To do this:
- Turn off the console.
- Connect the console directly to the modem using an Ethernet cable.
- Unplug the modem for at least 30 seconds.
- Replace it and wait for the new indicators to flash.
- Turn on the console and try Netflix again.
If you have the ability to stream Netflix and you’ve bypassed your router, this is probably what’s causing the problem.
However, bypassing the router is not a complete solution. Therefore, contact the person who set up your home network to help you reset or reconfigure the router settings.
If you can’t stream Netflix after bypassing your router, contact your hardware provider to make sure your modem and internet services are working properly.
If you cannot perform this step, try connecting the console and modem directly, as this will help you rule out your router as the cause of the error. If you cannot establish this direct connection, try the following solution.
Is Netflix not working on your Xbox One? Read this guide and the problem will be solved in no time.
Improve your Wi-Fi signal
If your Wi-Fi connection and the steps to bypass the router have not worked, try the following:
- Move the router to another location to increase signal strength. A central location offers you the best connection and reception.
- Remove your wireless devices from the router, as this can cause radio interference that affects your WiFi connections.
- Place your router in a higher location to get better reception than if you place it on the ground or behind a wall.
Can’t the Xbox One detect your Wi-Fi connection? Don’t worry, we have the right solution for you.
3. Blu-ray player
If you’re using the Blu-ray player to connect and stream Netflix and you get the error message We’re having trouble playing this title, do the following
- Restart the device
- Unplug the power cord for at least 60 seconds.
- Press the power button on the unit to discharge it.
- Plug it back in.
- Turn on your device and try Netflix again.
4. Roku
If you’re using the Roku to stream Netflix and you’re having trouble playing that title, check that your network supports streaming and then test your connection by running a network connectivity test or any other service or app that connects to the internet.
If the test fails or you cannot access another service or application, contact the device manufacturer for assistance. If all went well or if you can open other services or applications, go to the next step.
Reboot your Roku
- Unplug the Roku for at least 10 seconds, then plug it back in.
- Turn on Roku by pressing any button on the remote, wait a full minute, then try Netflix again.
Restart the home network
- Unplug the Roku, modem and router and wait 30 seconds.
- Connect the modem and wait for the new indicator lights to flash.
- Plug in the router and wait for the new indicators to flash.
- Plug in your Roku and try Netflix again.
Connect the Roku directly to the modem.
If you connect through a wireless router connected to a modem and still can’t connect after restarting the network, try bypassing the router to find the cause of the problem by identifying the router or the wireless connection problem as a possible cause.
To do this:
- Unplug your Roku.
- Connect the Roku directly to the modem via an Ethernet cable.
- Unplug the modem for at least 30 seconds, then plug it back in and wait for the new light to come on.
- Plug in your Roku and try Netflix again.
If you have the ability to stream Netflix and you’ve bypassed your router, this is probably what’s causing the problem.
If you cannot make this direct connection, improve your Wi-Fi signal by following the same steps as described in the Xbox solution.
If you have network connection problems, contact the person who set up your home network to determine if your router is properly configured to communicate with other devices on your home network.
Do you want to abandon Windows 10 for Roku? Check out this expert guide and see how you can do it in no time.
5. Set-top box or streaming media player
Make sure you are connected to the Internet and test the connection by running the Network Connection Test, or run any other service or application that connects to the Internet. If the test fails, contact the device manufacturer; if it works, try the next step.
Restart the device
- Unplug the unit for approximately 60 seconds.
- Once plugged in, press the power button on the unit to discharge it.
- Reconnect the device.
- Turn on your device and try Netflix again.
Restart the home network
- Turn off the unit.
- Disconnect the modem and router from the network and wait 30 seconds.
- Connect the modem and wait for the new indicator light to come on.
- Connect the router and wait for the new indicator light to come on.
- Turn on your device and try Netflix again.
- Improve your Wi-Fi signal by following the same steps as described in the Xbox solution.
If you have network connection problems, contact the person who set up your home network to determine if your router is properly configured to communicate with other devices on your home network.
If your Netflix stream is freezing, follow the simple steps in this guide and fix the problem with ease.
6. Smart TV
If you’re using your smart TV to stream Netflix and you’re having trouble playing this title, check to see if your network supports streaming.
Check your Internet connection – If the check fails or you cannot access another service or application, contact your device manufacturer for assistance. If all went well or if you can open other services or applications, go to the next step.
Restart your Smart TV
- Unplug the TV for at least 60 seconds.
- When the TV is disconnected, press and hold the TV power button for 5 seconds to discharge the TV. If you cannot reach the power button or if your TV does not have one, leave the TV unplugged for at least three minutes.
- Connect the TV again.
- Turn on the TV and try Netflix again.
Restart the home network
Leave your Smart TV and all home network devices (including the modem and router) unplugged for 30 seconds before connecting each device individually. Turn on your Smart TV and try using Netflix again.
Connect your Smart TV directly to your modem
If you connect through a wireless router connected to a modem and still can’t connect after restarting the network, try bypassing the router to find the cause of the problem by identifying the router or the wireless connection problem as a possible cause.
To do this:
- Turn off or unplug your Smart TV.
- Connect your Smart TV directly to the modem with an Ethernet cable.
- Unplug the modem for at least 30 seconds, then plug it back in and wait for the new light to come on.
- Turn on your smart TV and try Netflix again.
- Improve your Wi-Fi signal by following the same steps as described in the Xbox solution.
If you have network connection problems, contact the person who set up your home network to determine if your router is properly configured to communicate with other devices on your home network.
Did any of these solutions help you? Let us know by leaving a comment below.
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